Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

What is the "Debit adjustment" on my account?


AGL Moderator

Hey GregC,


First of all, thanks for joining the Community!


'Debit adjustments' and 'Credit adjustments' are applied for a variety of reasons, though the most common reason is an overcharge or undercharge on your previous bill that has been identified after the fact, possibly due to an estimated reading. If you'd like us to jump into your account and provide you with a more precise answer, you're welcome to get in touch with our web chat team


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.


I had something like this come up too.  No explanation.  Just hidden away on the second page.  Even help desk at two levels couldn't tell why it was there.   All my relevant readings were actual, not estimated.  I am losing confidence in the AGL billing systems.


It comes across as a sneaky grab for money.  Will be looking elsewhere soon I think.