There are different reasons why a transfer debit may appear on your invoice, but this most common cause is a debt has been transferred from another account (eg. an old address and you have just moved from, or another closed account).
If you'd like us to double check this for you, we'll need you get in touch with our web chat team here.
If I’ve helped in anyway, please mark my post as SOLVED!
This helps our Community know the answer to common questions.