Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

What does Transfer Debit Charge mean?


On my bill, there is a TRANFER DEBIT charge, what does it mean?


Retired AGL Moderator

Hi @MalouA. Thank you for your post. There are different reasons why a transfer debit may appear on your invoice, some examples are: 

1. A debt has been transferred from another contract (eg. an old address and you have just moved) 

2. There has been a credit transferred between accounts and the debit is appearing on the original contract 

3. A refund has been completed post transfer of credit


To better answer your question, I would request that you send a private message with your account details and we can look into your specific account. 



Tags (1)


Hi and good afternoon,


Below is a partial answer to your query I noticed on a past post, the correct answer could easily be given to you when one of the moderators here spots this post of yours and asks you to private message them with your account details so they can delve deeper for you.






Please remember I am just like you - a customer. If my post has helped, you can click the 'LIKE' button to show your appreciation.