Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

We moved out of and disconnected our AGL gas about 8 months ago and I'm receiving bills.


We moved out of our apartment in March and disconnected the gas. We have tenants living in our apartment who signed a lease through a real estate agency. We have just received three bills. I'm quite confused, could this be a scam as the details on the invoice look correct. I received three Emails after each of three different invoices.


AGL Moderator
AGL Moderator

Hi Lady,


Thank you for bringing this to our attention.


I completely understand the confusion here and apologise for the inconvenience caused. If you've already given notice to close the account in your name and a final read was successfully processed, then there shouldn't be any further bills in your name after your move out date. 


Please reach out to us via private message with your account details so we can have a closer look at the account and ensure it's all correct for you. 


Kind regards, 



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