Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

WRONG ADDRESS

Switched-on

How do I cancel an account with AGL as I have been billed for the wrong address - which I want that issue resolved! - and an account for my actual address has been sorted. I do not want to be responsible for paying a bill for the WRONG ADDRESS! 

3 REPLIES 3

AGL Moderator

Hi Ivory,

 

Thank you for your post!

 

We're sorry to hear that you've had these ongoing issues with your AGL account. To have this addressed, we recommend that you get in touch with our web chat team here who'll be happy to help where they can.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

I am requesting that Agl delete my name to the bill for unit 1 as this unit has nothing to do with me.

AGL Moderator

Hey 208,

 

Unfortunately we can't assist you with this enquiry through the AGL Community. However, our customer service team will be happy to assist you further. They can be contacted here.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.