Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Very very high electricity bill

Switched-on

Hello Community,

 

I am using the same electric appliance for the last 1.5 years and my electricity usage is moderate. However, the bill is skyrocketing for the last few months. I have attached a screenshot of my account. It shows I have used 210aud in the last 19 days. Although my usage pattern is the same as before.

 

Could you please inform me how to address this problem?

 

Regards

Maruf

 

Screen Shot 2021-09-22 at 11.11.47 am.pngScreen Shot 2021-09-22 at 11.20.37 am.png

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3 REPLIES 3

Super Charger

Hey there,

I use AGL also, is it possible for you to share what your usage (not spending) was last year? 

Ideally you would compare July/Aug 21 to July/Aug 20 given electricity/gas change throughout the seasons in my experience. 

There's also a feature called bill rounding, so assuming nothing is wrong, it's worth exploring that in your account page on phone/desktop, so that your direct debit is roughly the same all year round (in my experience & usage) 

Switched-on

Here is the comparison between the two years. I am using the same electrical appliance.

 

Screen Shot 2021-09-23 at 11.55.30 pm.png

Super Charger

Thanks for sharing that, I agree that 50kwh per day is high. My usage/cost is similar to your 2020 amounts both last year and now. 

If you've no reason to suspect higher usage, recommend you first check out the Unexpected High Bill link, and then contact AGL through phone 131 245 or the app (my preference) to get personalized support, they won't be able to look into your account through the forum.