Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Unauthorised account closure

Switched-on

Hi, I got a email saying my latest bill is the final bill. Which shouldn't be because I haven't authorised anything.

 

I've contacted online support and they have said they'll investigate it within the next 20 to 60 days. That's a pretty epic time span. I've also posted on twitter, but only to realise they aren't online after the fact.

 

My question is for clarification, will I still be with AGL during this time or has some other company that I have no idea of the costs just hijacked my address for profit? Then will I have to pay a connection fee to come back?

 

Thanks

2 REPLIES 2

Powerhouse

@R-q,

 

These are Community pages and you should contact AGL directly in regard to this as you may find that you gas has been disconnected.

 

https://www.agl.com.au/help-support/contact-us

 

The above link will take you to the AGL contact page so you can see you options.

 

I would be contacting them again quickly if I was you.

 

Cheers

Neil

Switched-on

I've been battling a similar issue since July, so frustrating! 

Then today I receive 2 accounts that back date to disconnection date with a completely new account number and addressed to "Energy Consumer".

I've been on their online chat and still not sorted.

 

Good luck!