Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Unable to access my account in chrome

Switched-on

Hi, 

I have been attempting to access my account via google chrome and it keeps coming up with the greyed out image as seen below. I am able to access my account via safari however this is not convenient and I would like a solution on how to access via chrome. This problem has been ongoing for over 6 months, I have cleared my cache and cookies multiple times yet the problem still persists. 

 Screen Shot 2019-06-10 at 11.34.12 am.png

5 REPLIES 5

AGL Moderator

Hi ShaunaJ,


Thank you for bringing this to our attention!

 

We'll need to jump into your account in order to address this. Could you please send me a quick private message with your AGL account number and address when you get the chance?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

Hi Jayden,

 

I had private messaged through the requested details on Tuesday 11 June 2019. As of yet I have not heard anything more and am still unable to access my account in Chrome. Can you please provide a timeline for when this will be fixed. 

 

 

AGL Moderator

Hi ShaunaJ,

 

My apologies for the oversight.

 

I'll be in touch with you via private message shortly.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

I am having same issue since last 3 months.

AGL Moderator

Hi himdew! 

Welcome to the AGL Community! 

If you're not able to get any information from your AGL My Account, please send me a private message so we can check this for you. 

 

Kind regards, 

 

-Nam-