Transferring credit between accounts

[christin]

So I was informed when I called to arrange my move that my credit would be direct deposited back into my account and there was no other way this would/could happen. Is this true? Or can I have my credit balance transferred to my new account number?

[jaydeny · Accepted solution]

Hi christin,

Thank you for your post!

You can definitely have your credits transferred from your closed account to your new account, and I'm sorry that you've been offered information otherwise. If you'd like us to take care of this for you, please get in touch with our web chat team here.

Kind regards,

Jayden

[christin]

Is there a way to do this other than calling? 

[jaydeny]

Hi christin,

Thanks for your reply. You can use the link above to contact our web chat team which does not require a call.

Kind regards,

Jayden