Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Supposed to get $20 AGL bonus every 6 months but only getting $18,19 - missing $1.81

Superconductor

My current plan clearly indicates that every 6 months I am to receive a $20 bonus but the last 2 or 3 times the bonus has only been $18.19 -  where is the missing $1,81 ?  I want somebody to go over the past few bills and credit me $1.81 for each bill that I have been underpaid on the AGL bonus.  If I did not read my bill closely then I would be losing money due to AGL doing the wrong thing to the customer.  I know the last two bills are incorrect - so I am owed at least $3.62 if not more.

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AGL Moderator

Hi srb623! 

 

I can certainly understand that would be concerning, that $1.81 is the GST portion of the credit which is applied in a separate line item. $1.81 + $18.19 = $20. 

 

Have a great week! 

 

Thank you 

Ellen