Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Supply address for electricity change three times for my account, is this normal?




The supply address for my electricity has changed three times, is this normal? I am just confused and don't know why it's changed a few times. Can anyone explain as to why this is happening?


My gas is with you too and it has the correct supply address and never change.


Someone help me if this is normal or not and what should I do?


I look forward to your answer





AGL Moderator

Good afternoon jkaren13,


Thank you for reaching out regarding your supply address! Your supply address could change for a few reasons, and this could have been initiated by either your energy distributor or AGL.


So that we're able to access your account and give you some precise answers to your questions, please contact our web chat team at and we'll be happy to help where we can.


Kind regards,



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