Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Still being billed although I advised AGL staff that I left my unit on 8th March 2018.


I had advised AGL in February 2018 that I will be vacating my unit on 8th May 2018. I was advised that my request was noted and staff at AGL would do the needful, and a "please dont worry and have a good day" 

However I received a bill in April demanding that I need to pay an amount of $80.29 or else legal action will be taken..

I am dismayed at the inefficiency and audacity of this organisation. 

I have already moved to another provider and received a much better deal.


AGL Moderator

Hi 786128msf,


Thank you for your post!


I'm sorry to hear that you've been left dissatisfied with our billing processes here, and I can't help but feel there has been a break down in communication between AGL and yourself. We'd love it if you could get in touch with a member of our web chat team here so that we can get this resolved for you. Alternatively, you're always very welcome to contact us


Kind regards,



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