Hi, I received my first bill after switching to AGL and got smart meter installed. I was told that smart meter is free of any charges but shocked to see Special meter read fee = $37.50 and Meter test reconfigure = $62.40.
I was never informed of these charges. Anyone know what these charges are for?
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Thank you for contacting us and providing your feedback!
I'm sorry to hear that you've been charged these fees and I can understand the concern with what these are related to. Special meter read fees are often charged when moving in or out of a property. These fees are for the initial start readings at a new property you're moving to and/or the final reading at the property you're moving out of. Meter test charges relates to works done for the meter such as any alterations or tests which may have been requested.
If you have not moved or requested a job for your meter, we'd like to have a closer look into your account and see what we can do to resolve it.
Please contact us via private message with your account details so we can look into this for you.