Can you please explain to me why a special fee has been added to my bill on top of an account service fee and what is the money delegated to cover?
Solved! Go to Answer
Mystery fees are never a pleasant surprise! This is likely a pass-through fee charged by the local distributor in your area - the company that maintains the pipes, wires and meters.
To check out the reason for this fee you can use our fees and charges tool: https://refer.agl.com.au/fees/?cidi=A10284
If you require more information, log in to your account and click "Message Us". An agent should be able to provide more information about the specific fee.