Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Smoothing - poor form

Switched-on

86 year old goes into hospital - has never had an overdue account as account is always in credit, misses smoothing payment date and receives nasty contact from company. REALLY - absolutely pathetic AGL.   Query is, how to stop soothing payment. 

1 REPLY 1

Anonymous
Not applicable

Hi @Basilb  I'm really sorry  to hear about this poor customer experience and also the delay in responding to your message. To be able to assist you with your enquiry, could you please PM me the account details.