The AGL Solar Panel and Smart Meter Saga Continues........
I have been in touch with AGL since November to try and get this sort. Last bill in February was an Estimate and current bill is an estimate as well(partial estimate as they got the usage from the smart meter but strangely didnt get the Feed in from the Smart Meter. So the current bill does not show any credits what so ever).
The latest bill for May is also an estimate and does not reflect the solar panels we have installed on our property since November. I have following issues which are not fixed and the current Bill does not give any justice to the several requests I have been putting to AGL to resolve the issue:
We are not sure if this issue is going to be resolved as we don’t get a call back or some outcome from anyone. Is there a customer dispute resolution team in AGL which will help address this saga which has been going on since March 2018.
Thank you for providing this update!
It's disheartening to hear that this matter remains unresolved for you, and I'd like to apologise for the disappointing experience you've had with AGL to date. Given the lack of resolution you've been given thus far, it may be appropriate for you to discuss this matter further with our escalations team. You can reach this team by calling 1300 886 514, or by writing to firstname.lastname@example.org!