Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Smart Meter + Dumb MyAGL = Unhappy Customer?

Switched-on

Hi,

Anyone care to explain that at this point in the 21st century we have smart meters and yet the data upload to myAGL takes 48 hours? Is this the norm or do I have a problem that needs fixing by AGL?


1 REPLY 1

AGL Moderator

Hi rwalford, I appreciate your frustration regarding the delay in this. Unfortunately, we are limited by how often the metering providers sends us (the retailer) your usage data which could take anywhere between 24 to 48 hours. This is an industry-wide limitation.