Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Service Interruptions Credits

Switched-on

When do we receive interruption credits on our electricity bills, as over the last year, had a number times no power eg storms.

1 REPLY 1

AGL Community Manager

Hi @Hills. How and when you receive a credit for a service disruption depends on your local Distributor, because this credit comes from them rather than your retailer (ie AGL).

 

Whether you receive one will also depend on the cause of the outage and their policies. I'd suggest you get in touch with your Distributor for more info. You'll find them listed on your bill, and contact details for various distributors are found on our Power Outages page. 

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