Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

SMOOTH BILLING WHEN IN CREDIT

Switched-on

Hi AGL,

 

For the past 12 months I have been paying $72 per fortnight through smooth billing. This payment has put my account in credit almost $600 in 12 months. Now, I have received an email letting me know that you’ve INCREASED my fortnightly payment, even though the previous and lesser amount I was paying left me in credit $600.

 

why would you increase my payments when I’m clearly already overpaying?

1 REPLY 1

AGL Moderator

Hi MarleeJaynne,

 

It sounds like we may have gotten our calculations incorrect here!

 

If you haven't already, I encourage you to get in touch with our customer service team here for further assistance.

 

Kind regards,

 

Jayden

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