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Thanks for reaching out!
I'm sorry to hear that this matter has caused such a high level of frustration. If you still require assistance, you're welcome to send me a private message with your account details and I'll be sure to help where I can.
I doubt it Kezry and I am sorry for the circumstance you find yourself in. It is difficult enough. I have closed my account with AGL now and still waiting after three months for the balance of my credit to be paid. Good luck
Thank you for your post!
If you'd like to follow up on your refund, you can get in touch with our web chat team here: aglener.gy/ChatCom.
If your account is in credit then you can definitely request a refund. You'll need to get in touch with our customer service team to arrange this, who can be contacted via web chat here.