Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Refund Cheque

Switched-on

I recently received a cheque for a refund of the credit I had for my account. I was surprised to see that the cheque was 117 dollars less than the amount requested. There was no explanation. Is it a fee or charge? I wasn't told there would be a charge and it seems quite a lot. 

1 REPLY 1

Powerhouse

@jeny1208,

you need to look at your billing on your account page

AGL will only pay you an amount that does not include your current billing amount.

Cheers

Neil