Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Re: Pamela Gilbert Need correction on outrageous bill of $1300


I have received an outrageous bill  of $1300.  Please correct.  My meter was read after years of not reading it although it has always been accessible.  One of your employees was obviously scared by dogs barking and for some reason opened all my gates in his hasty exit.   I only know this because I have caring neighbours who  saw the dogs loose and put them back into my yard.  I have a case for negligence here alone but choose not to pursue it.    fMy meter was read I and I was charged $11.00  Please explain the massive charge after 1 month.  I have no understanding of this.


Pamela Gilbert




AGL Moderator

Hi Pamela,


Welcome to the AGL Community!


I can only imagine how startling a bill of this amount would be! We're keen to lend you a hand, but we're unable to do this through the AGL Community I'm sorry to say. If you'd like to chat with a member of our customer service team now, I encourage you to get in touch with our web chat team here.


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.