Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Price hike after solar connection


We had a 2 year plan when our solar system was connected to AGL. The day after informing us about the connection we were informed: "We recently reviewed your account and found that the pricing originally quoted for your energy plan was incorrect". Well, this was a plan they had rolled us over onto and someone from the complaints department informed me that it runs for 2 years.

In the new plan the peak period became 7am - 11 pm, the daily rate, the initial rate and the second rate increased considerably as well as no mentioning of a feed-in tariff.  What are they thinking?


AGL Moderator

Hi Katiecat,


Thanks for getting in touch!

It certainly sounds like we've left you out of the loop concerning these recent changes to your account and I'd like to see to it that this is addressed appropriately. Please send me a private message with your account details and we'll be in touch ASAP.


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.