Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Possible Scam email?


I just recieved an email from AGL.

I usually dont give my email to any company so i was suspicious.

Even to log into this 'community' I used a false email that isnt linked my main account.


Earlier this year we introduced the free AGL Energy App for iPhone. We’re pleased to announce that it is now available for Android in the Google Play store.

The AGL Energy app includes the following features:

    Track your energy usage
    Set electricity usage alerts
    View your gas and electricity account balances
    Pay your electricity and gas bills

Download the app today by clicking the button below. is the download link which looks like a tracking URL to me.


there are other links at the bottom of the email including an "AGL Energy Limited" and "unsubscribe" link but as they both link to  tracking URLs i was hesitant to use them.



Retired AGL Moderator

Welcome to the Community @StevenTheStalker!


We can confirm that this is official AGL communication. If you do not wish to receive any further marketing communication you can enter your details via our 'do not contact' form and we'll get those emails stopped.

If I've helped you in any way, feel free to give me a Like!


How can I validate the authenticity of this email:

Screenshot 2019-06-26 11.43.50.png

AGL Moderator

Hi sammyd,


We in the process of improving how our Solar Command customers log into the platform, so this email does appear legitimate. If you're still not sure, you can find more information here: How do I identify spam and phishing emails?


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.