I received Pension Concession last year. Notified AGL of details October 2019. Had Electricity with AGL since 2000 and Gas with AGL since 2001. Unfortunately as I have separate account numbers AGL systems won’t process Gas concession.
AGL kindly offered to put up my gas price by 15% summer and winter so I can get concession in winter.
Amy other customers with same issue?
Solved! Go to Answer
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Since my message of 12 July I have made progress.
Had a WebChat with Resolution Team on Monday who understood the issue.
Also had a call from AGL on Monday.
My Winter Gas Concession is now in place and I have been given a credit. Incorrect bills have been credited and reissued with the Concession applied.
AGL offered to refund the credit amount but I chose to leave it on the account as my next bill is due in 3 weeks.
Hi @UpsetPensionrt . I'm really glad to hear we were able to help you out with that. Please let us know if you need any further assistance.
I’m assuming you have notified AGL the Concession Details.
If so, then you have 2 options:
1 Wait for your next bill - you should see a Concession credit (all year round for Electricity and Winter only for Gas)
Or 2 Telephone AGL and confirm the concession is activated