Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Payment extension or hardship

Switched-on

How can I claim hardship payments please? Tried to ring but ran out of credit on my phone. Really dont want it cut off if possible been with agl for years and love the service. 

3 REPLIES 3

AGL Moderator

Hey Julzstoddart,

 

Welcome to the community!

 

For further assistance, you'll need to get in touch with our Staying Connected team, who can be contacted on 1300 659 925. Alternatively, you can try self-service using these instructions. If you have any further queries in the meantime, please don't hesitate to reach out!

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

AGL Moderator

You can now request a payment extension online through My Account or see if you are eligible for concessions, rebates or grants. See this article for more information.

Switched-on

hi I need to extend my account bill I have a bill of $293 after payments in October but want to up my payments to $50 fortnightly until I pay off account