Hi, I’ve just received my latest bill (after having to follow up on it, as it wasn’t issued automatically like normal). The bill that has been sent to me today (due to be paid 7 May) does not have the pay on time discount that is usually on there. Please note: This bill is still not showing in the AGL app either.
Please can you advise?
Welcome to the Community, Jess2!
This definitely sounds unusual given you've received the bill on previous bills, and I'm sorry you've had to follow up on this bill at all! We'll ask you to get in touch with our web chat team here who'll be happy to jump into your account and take a look at things.
Thanks for your reply!
You'll need to contact our web chat team as suggested above. Alternatively, you can always contact us and request to speak to our Resolutions team!