Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Pay on time discount saying missed

Switched-on

Hi

I've just received a SmS saying my bill overdue 5 days after paying from it on the due date "07/10/20" to receive the pay on time discount. I've received the receipt stating the payment was made on the 07/10/20 but after checking my account in payment details it states that in was the 09/10/20 why is that?

1 REPLY 1

AGL Moderator

Hi Kurt9876! 

Welcome to the AGL Community! 

Payments can take up to 2 business days to clear on our end and especially if you've made the payment after 5pm. Please Contact Us and send us a copy of your receipt and we'll apply the pay on time discount for you. 

 

Kind regards, 

 

-Nam-