Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Pay on Time discount


I always pay on time. I would like to receive a discount. 

I do not want to go through Iselect etc as last time they shared my details with a large number of third parties. 

Previous customers have asked this question and have been directed to online chat - which appears to be insecure. 

Please advise the most simple way to get the discount. Energy Australia will offer it to me as a new customer and are competitive. But i do not want the bother of swapping both gas and electricity accounts over. 


Thank you and kind regards, 


AGL Moderator

Hi Amy8,


Thank you for getting in touch!


Aside from web chat, you also have the option of changing your plan online using the prompts found on this page, or you can contact us here


If you have any further questions, please sing out!


Kind regards,



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