Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

PLANS

Switched-on

WHY DO I CONTINUALLY get emails saying "We have a cheaper plan for you" but when i go online and do a chat with a staff member they say "No that plan is not cheaper" . I waste my time every time doing this. This whole new system of giving up the cheapest plan is a nonsence. It's confusing and time wasting-which it is designed to do. Either get the information correct or stop sending it out to me.

1 REPLY 1

AGL Moderator

Hi jmbow! 

 

Welcome to AGL Community! 

If you are getting contact about a cheaper bill, then we have done the calculations to confirm this. 

 

If you are getting conflicting information, please send our dedicated team a message on the AGL App so they can investigate that for you. 

Thank you 

Ellen