Thank you for getting in touch!
Once you've made a payment, this can take 2-3 days to register in our system. From here, your online balance only updates every 3-5 days. With this in mind, it can take a little while for your app to update to show that your bill has been paid I'm sorry to say. However, this does not mean that we haven't received your payment.
If you'd like our support team to follow up on this further for you, please complete the feedback form under the 'More' tab within the AGL app and we'll be in touch soon!
Thank you for your comment!
If you'd like to have a chat with a member of our customer service team, we'd encourage you to contact us.