Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Overcharged gas bills

Switched-on

I received my gas bill is $1,400 in a month. It’s unbelievable and exactly is wrong. My normal bill is $300-$560 a quarterly. I have contacted the staff and they are so rude and disrespectful. They still have not replied me. How can I do?

1 REPLY 1

AGL Moderator

Hi Ja1688et,

 

I'm sorry to hear that you've had such a difficult experience with our customer service team!

 

Can I please ask if you've had the chance to compare the "end read" on this bill against the current reading on your gas meter to ensure that you've been billed accurately?

 

Kind regards,

 

Jayden

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