Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Over a year with no solar data on my account


For more than a year now I have had no visible data on my solar via AGL IQ, I was also advised that my inverter was going to be replaced a few months after the solar install 2.5 years ago, however, as yet nothing has been actioned. 

I have found that the AGL solar sales and support team to have been horrid to deal with and I completely regret having an AGL install because of this and the lack of information your “real time” sits is meant to show. 


AGL Moderator

Hi Alison,


Thank you for joining the AGL Community!


It's very disheartening to hear that you've been left to regret your choice in purchasing your solar system through AGL and that our online services have been letting you down. We'd love to take a closer look at this for you and steer things in the right direction, so please send me a private message with your account details


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.