Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Online connection

I did a connection request online, on Friday night. Connection date tomorrow 21 February. I received a confirmation by e-mail. I called today to check if all is in order. I was told that no-one knows anything. Nothing on your system. The online reference number is SSS-FB5664EF. Apparently this number is useless. What is the point of online connections? I'm guessing nothing will happen tomorrow? What a way to start a new "relationship".

Retired AGL Moderator

Hi @Pieter


Thanks for the post and welcome to the Community. 


Sorry to hear about the issues you have had today in regards to your new account. To be able to best assist you, can you please send me a private message via this link. I will require your account details, as I am unable to search by the online ID that you have provided. If you do not know the new account number, if you can at least confirm your full name, supply address and mobile number - this will assist in locating the account. 


Once we have these details, I can find out what is happening with the connection.