Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

No usage data since mid November 2020

Semiconductor

Hi,

When I log onto my AGL app, I can’t see any usage data since mid November 2020. Also, I’ve not yet received my December bill. 
please can you investigate.

thanks

 

4 REPLIES 4

AGL Community Manager

Hi @Sdn , it sounds like billing might be paused on your account at the moment, which also prevents usage from being updated. On your usage page, do you see a message saying that usage updates are paused?

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Semiconductor

Hi David, no I don’t see that message. Here’s a screen shot. 

6EDD1F82-367C-43B3-B031-1A2A79B3D8B8.png

AGL Community Manager

Thanks for that @Sdn , could you please shoot me a private message (click my name) with your account number. I'll have someone look into it.

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Semiconductor

Hi David, any update on this?