Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

NET METER reading


Hi, I have photographed my NET meter display for the export power and imported power at the begining and end of the billing period. I subtracted the lowest reading for each element (Import & Export) from the highest reading. By my figuring, this should give me the Total of all the Imported and Exported power for the billing period. 

My account from AGL indicates that i have been billed for 100s of KW more Imported power than i have calculated mathematically as detailed above? 

My account indicates i have been paid for 100s of KW less than i have determined mathematically as detailed above?

Surely i should only pay for the energy shown on the meter.

AGL have been investigating for many weeks, but it would be great to have just one (1) case manager to talk to.




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