Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

My bill


Hello I'm just letting you know that I rang up a while ago and said I was going to pay the bill out right but unfortunately my partner has lost his job so every fortnight I'll be putting some towards it


AGL Moderator

Hey Midgetb1,


Thank you for your post!


We understand that it isn't always easy to pay your bill on time, and we've got a number of services to help support you through these tough times. You can get in touch with our web chat team here who'll be happy to discuss payment options for your account.


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.


The chat line lick here not work.


Dear AGL Team,

How are you guys holding up? Due to the Covid19 I lost my both jobs and I don’t have any financial support to pay my bills at this moment. 

See the attached files letters from my two jobs. 

Thank you!


 Kindly Regards,




AGL Community Manager

Hi @Plaincamo77 . We're doing okay over here, and thanks for asking! I'm so sorry to hear you lost your jobs as a result of the COVID-19 crisis. Fortunately we do have a few options available to help you out in this difficult time.


Take a look at our COVID-19 Customer Support Program


You can find other information about our response to the situation on the COVID-19 Update page.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.