Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Merchant credit card fees.


Why is it you charge me merchant credit card fees for use of my credit card paying both my gas & electricity bills ?

Your bill states in the payment section;

^A fee may apply for Debit Card 0.39% (incl. GST), Credit Card 0.79% (incl. GST) and 0.45% (incl. GST) via Australia Post.

I don't pay through Australia Post.

There are no other payment disclaimers concerning credit card fees.

Please advise your thoughts on this matter, by e-mail.



AGL Moderator

Hi Rickie! 

Welcome to the AGL Community! 

The section that you've copied has the Credit Card fee of 0.79% (incl.GST). If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as 'payment processing fee'. You can find more information on our Payments web page.


Kind regards, 




Please confirm

  1. what is "Debit and credit card via Australia Post channels"? is it online "Post Billpay"? 0.45% fee
  2. $2 fee if pay at Post Office