Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Merchant credit card fees.

Switched-on

Why is it you charge me merchant credit card fees for use of my credit card paying both my gas & electricity bills ?

Your bill states in the payment section;

^A fee may apply for Debit Card 0.39% (incl. GST), Credit Card 0.79% (incl. GST) and 0.45% (incl. GST) via Australia Post.

I don't pay through Australia Post.

There are no other payment disclaimers concerning credit card fees.

Please advise your thoughts on this matter, by e-mail.

 

1 REPLY 1

AGL Moderator

Hi Rickie! 

Welcome to the AGL Community! 

The section that you've copied has the Credit Card fee of 0.79% (incl.GST). If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as 'payment processing fee'. You can find more information on our Payments web page.

 

Kind regards, 

 

-Nam-