Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Incorrectly billed twice in Dec


I have been billed again in Dec just afer paying the most recent bill.Called customer service  but after 20min of being palmed off still did not recieve a satisfactory  answer. This bill is not available for download against my account but was emailed to me .I believe it is incorrect and I want the charges removed .Please help ,the customer service line is next to useless. Can someone with authority please deal with this request. 


AGL Moderator

Hey Wtf,


Thank you for your post!


It's sounds like we've really left you out of the loop here, which we'd like to apologise for. So that we can look into things for you and get some answers to your questions ASAP, we'll ask that you send us a private message (click on my username and click 'message') or via web chat here with your AGL account number and email address, and we'll get back to you ASAP!


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.