Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Incorrect GST charge and questionable usage during Shoulder period




With reference of my current bill I would like to know why I am being charged

$37.28 instead of $26.84 for the GST. I am also challenging my usage of 600.433kWh during the

Shoulder period. My usage during the winter period for the last 2 years is around 450 to 500 kWh.

There are two senior adults living in this property and we are very careful with our electricity usage.

it is appreciated if you could look into these two queries and reply at your earliest convenience.


Kind regards,


Putney NSW

06 Sep 2019


AGL Moderator

Hi Grasshopper,


Thank you for getting in touch!


Unfortunately we are unable to assist you with account-related matters such as this through the AGL Community. You'll need to address these matters with your customer service team who can be contacted here.


Kind regards,



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