Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Inconsistent amounts on billing communications

Switched-on

Hi there,

 

Trying to work out why the email from AGL (and the online account and the phone app)  says a credit of $X but the text message says a refund of $Y. 

Why is there inconsistency between the different communications?

2 REPLIES 2

AGL Moderator

Hi Michelle-A, thanks for being part of the AGL Community.

 

We can certainly look into this for you but you'll need to contact us directly here.

 

You can also get in touch with through AGL Messenger via the APP, or by logging into My Account.

 

Kind Regards,

Jenna 

Switched-on

did not get march bill