New chargesandcredits. Usageand supply charges Unit s Price Amount General Usage 1217.47MJ $0.0365 $44.44 Supply charge 103 days $0.69 $71.07 Other charges Over the Counter payment fee $1.82 Total charges + $117.33 Credit s 2%Double Up Discount $0.89cr Total credits - $0.89cr Total new chargesand credits = $116.44 Total GST + $11.64 Total due = $128.08
Based on the information you've provided, it sounds as though the 11% portion of your discount has indeed not been applied. There could be a number of reasons for this but our customer service will need to take a look at your account whatever the case. You can get in touch with them here.
If I’ve helped in anyway, please mark my post as SOLVED!
This helps our Community know the answer to common questions.