Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

In system showing my plan has 13% discount in total but actually I am getting 2% only!?


New chargesandcredits.
Usageand supply charges Unit s Price Amount
General Usage 1217.47MJ $0.0365 $44.44
Supply charge 103 days $0.69 $71.07
Other charges
Over the Counter payment fee $1.82
Total charges + $117.33
Credit s
2%Double Up Discount $0.89cr
Total credits - $0.89cr
Total new chargesand credits = $116.44
Total GST + $11.64
Total due = $128.08



My current plan Set and Forget

Energy Plan Period:12 Months
Rate Type:Variable Rate
Double Up Discount:2%
Direct Debit Discount:11%
Termination Fees:
 No early termination fee



AGL Moderator

Hi winfy_lee,


Welcome to the AGL Community!


Based on the information you've provided, it sounds as though the 11% portion of your discount has indeed not been applied. There could be a number of reasons for this but our customer service will need to take a look at your account whatever the case. You can get in touch with them here.


Kind regards,



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