Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

I want to BPay my account but it is saying that the Customer Reference Number is incorrect.

Switched-on

Could you please advise how to do this?

3 REPLIES 3

AGL Moderator

Hi Brockman6,

 

Welcome to the AGL Community!

 

Your customer reference number can be found on the second page of your bill, in the bottom left-hand corner underneath your due date. This number will be between 18-20 digits, and should be used without any spaces between numbers.

 

If this doesn't clarify things for you, please let me know!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

Even without spaces the CRN is too long to pay via BPay!!!

Tags (1)

AGL Moderator

Hi ryl2007,

 

Would you mind posting a screenshot of this error?

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.