Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

I paid bill twice

Switched-on

I paid my electricity bill twice by accident. Then I was charged twice. What can I do to solve this problem?

3 REPLIES 3

AGL Moderator

Hi Tom777,

 

Welcome to the Community!

 

If you've accidentally paid your bill twice, then you'll simply need to contact our customer service team to request a refund of the over payment. You can find ways to get in touch with them here.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

My bill was Direct debited twice as well! on the same day. Can I just keep it as credited on my account and then hopefully not have anything to pay on the next bill?

 

AGL Moderator

Hi Lindsey,

 

Thanks for contacting us and for using AGL Community.

 

You can certainly keep the credit on the account and it will roll over onto your next bill.

 

Regards,

Jenna