Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

I am behind in my accounts


Reference Number 6173 xxxx xxxx xxxx xx - Electricity


Reference Number 6173 xxxx xxxx xxxx xx - Gas


I moved from Glenelg North in December 2016 , due to being forced out due to the house being sold with settlement in December 2016.


in the last 10 months I have been homeless or living in shelters , I am now getting my life back on track and have just recieved your accounts showing that they are still connected.


please advise an email address so that I can sort out a credit back to December 2016 and then arrange a payment plan.



AGL Moderator

Hey wendyryan59,


Thanks for reaching out!


I'm sorry to hear about the difficulties you've been dealing with in your personal life, but it's great to hear that things are starting to turn around for you! See our online options here for reviewing your accounts and requesting more time to pay. Alternatively, private message me or get in touch with our customer service team via chat by following this link - we'll happy to assist you where we can!


You'll note that I've removed some of your personal details from your original post. I've done this for the sake of your privacy as this is a public forum.


Kind regards,



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