I had been requested for Gas and Electricity Connection Service, However I couldn't get the confirmation email for the electricity connection, so I called AGL for confirm the electricity connecting that I talked with one of staff, but all of sudden she connected to another staff that name was Pria. She had been mentioned you didn't completed your request, and she never explain why it wasn't completed by phone request, because I had done requested on 02/03/2021. - 1st called and completed at 13:17 02/03/2021 - 2nd called and confirmed at 14:20 02/03/2021 -3rd enquiry for electricity connection with Pria at 14:58 15/03/2021 ( * I requested for cancellation the AGL service, but Pria immediately did and provided reference number : 1749142816 ) How many time do I request by busy in a que, and how to training service provide staff. It was too much for the customer. If you got like that service and can you continuously use AGL energy?