Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

How to read meter

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hi,

i need assistance in regards to how to enter a meter read for the meter below.  i press the display button and it cycles through numerous readings - i just dont know which section to source the two required readings from.  any advice would be good.  The meter is a NILSEN EMS 2100 Analyser.

 

1 REPLY 1

AGL Moderator

Hi @kujo

 

Thank you for reaching out to us, and apologies for the delayed response!

 

Confirming a meter read can sometimes be complicated - especially depending on your meter. With your Nilsen EMS 2100 Analyser, you will get a number of numbers showing up when you press the display number. In order, they should be presented as: total usage, peak usage, off-peak usage and off-peak hot water. When logged into your AGL account online, you should be prompted for the second and fourth options - peak usage, and off-peak hot water (controlled load), respectively. 

 

To give you an extra hand, the peak usage read should show as close to, or above, 9975. The off-peak hot water (controlled load) should show as close to, or above, 82820. These numbers were used as the estimate for your last bill, and hopefully they lend a hand. 

 

If you're continuing to have any difficulty with this, our Digital Metering Team would be happy to help. You can ring them on 1300 669 245. 

 

I hope this answers your question, and please let us know if there is anything else we can lend a hand with.


Kindly, Jordan

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