Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

How to contact AGL



can someone tell me the direct email address to AGL gas, i tried finding it everywhere and i can only send a massege through their website. I wanted a email address to accounts and billing please. Thank you






I have been anAGL customer for many years and have been looking at other providers. I am an aged pensioner and only receiving a 4% pay on time discount I know that if I go to another provider I can receive a much higher discount.

Before I change my Gas to another provider I am asking AGL to offer me a discount that would make me consider to stay with AGL.

Look forward to your reply. Thank you Clive.

AGL Moderator

Hi goo1981,


Welcome to the AGL Community!

Unfortunately we can't make offers such as the one you've requested through the AGL Community. You can find our current discount offers online here.


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.


The following spam email was sent to my account in the United States:

Secure this great offer from AGL today great energy rates plans <>
Aug 28, 2019, 8:00 PM (15 hours ago)

This message was not sent to Spam because of a filter you created.

If this message is not displayed correctly, click here

You are receiving this email because you selected to receive offers from Advice Global LTD Level 13/50 Carrington Street, Sydney NSW 2000.


It pays to switch to AGL

At AGL, we have great energy offers and plans that are easy to understand - all with no lock-in contracts. Discover how simple saving can be with AGL.

Don't miss out, click your state to view your offer now

Choose your state to view our latest offer

Basic Plan Information Documents and Fact Sheets are available upon request.

© 2019 AGL Energy Limited. ABN 74 115 061 375.
699 Bourke St, Docklands VIC 3008
You are receiving this message because you have given the authorization for the processing of your personal data and to receive commercial communication, because you have participated in an event organized or connected to Advice Global LTD. Advice Global LTD guarantees maximum privacy on personal data and is committed to provide for their cancellation or amendment if the applicant so requests, you can see your policy privacy here. P.O. Box Advice Global LTD Level 13/50 Carrington Street, Sydney NSW 2000 email: To unsubscribe from this newsletter, click here.

I do not appreciate your company using a known spam company that has been sending porn, viruses, and other illegal messages to my account.

To claim that you have no knowledge; that you're not responsible for the actions of 3rd parties; or that you have strict written policies is bull **bleep**.

The fact remains, that the company would benefit if I lived in Australia and signed up with your company.  The problem is that I don't live in your country.  There is no reason for this spam being sent to me. Even if I did live in Australia, based on the fact that you are using a criminal organization that is flooding my email account with smut, I would never sign with AGL - or any other company that uses spam as a marketing tool.

Make no mistake, the company you are using is in fact engaged in behavior that is illegal and includes viruses, phishing, Trojans, exploitation of young women, fraud, and the list goes on and on!

Before you idiots go on the defensive with lame excuses, what gives you the right to send spam to people who never signed up for it?

You need to keep in mind that these third party company's are also sending out a bunch of other crap that you wouldn't want someone's 9 year-old daughter to see!

Plausible deniability is no longer a valid excuse when your company contracted with a third party and it also demonstrates that you're no better than the criminals who are sending this spam out to millions of people everyday!

Tags (1)

AGL Community Manager

Hi @Raven . Thanks for notifying us. That message appears to be a scam email. I'll be passing it on to our security team. It was not sent by AGL, nor by any third party company contracted or associated with AGL.  I'd encourage you to delete it and to make sure your spam filters are correctly configured.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.