Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

How can I request a payment extension?


Sorry I have been missing your calls it’s just been a really stressful week I am trying to get the money I had a assessment done on my car and now I have to pay $ 979 to get my car repaired as someone ran me off the road and I damage my car I will try and get money onto the account by paying at a post office this week till it’s all pay up sorry for the mix up I never seem to get a break in anything I always seem to be getting behind in all areas thanks for being patient I appreciate your kindness 


AGL Moderator

Hey Dolphin6,


Thank you for joining the AGL Community!


I'm sorry to hear that you're experiencing financial difficulties. We understand that times can be tough, and we offer a number of payment arrangements to help provide you with some flexibility and peace of mind when it comes to paying your account! You can get in touch with our web chat team here who'll be more than happy to help set a payment plan up for you.


Kind regards,



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